AstroBot — Refund Policy

Overview

We want you to feel confident purchasing AstroBot Gold Tier. This page explains when a refund is available, how long you have to request one, and how the process works.

Refunds are only offered for genuine issues — such as accidental duplicate purchases or a service outage that prevented you from using your subscription. They are not offered simply because you changed your mind after using the features.

This policy covers Gold Tier and AI Plan subscriptions only. AstroCoins are a virtual in-bot currency with no real-world monetary value — see our Terms of Service for how AstroCoins are handled.

Eligibility

Whether your purchase qualifies for a refund depends on the situation:

Generally eligible

Accidental or duplicate purchase (same tier bought twice)
Payment charged but Gold Tier never activated
Charged the wrong amount due to a checkout error
Extended service outage preventing use of paid features
Unauthorized purchase (with proof of account compromise)

Not eligible

Simply changing your mind after using premium features
Account banned or blacklisted for Terms of Service violations
Selling or removing your own server after purchasing
Partial-month refunds for early cancellation

Refund Window

Refund requests must be submitted within 48 hours of the original purchase. Requests submitted after this window will only be considered in exceptional circumstances, at our sole discretion.

Purchase type	Refund window	Status
Gold Tier 1 / Tier 2 subscription	48 hours from purchase	Eligible
AI Plan subscription	48 hours from purchase	Eligible
Renewal after prior cancellation notice	—	Not eligible

How to Request a Refund

1

Open a support ticket

Join our support server and open a billing/refund ticket, or use the dashboard's /feedback-bot command.

2

Provide your order details

Include your Discord user ID, the server the subscription was applied to, and the payment reference or transaction ID from your confirmation email.

3

Explain the issue

Briefly describe why you're requesting a refund — this helps our team review the request faster.

4

Wait for review

Our team will review your request and respond with a decision — see Processing Time below.

Processing Time

Approved refunds are typically processed within 3–7 business days, though the exact timing depends on your original payment method and provider.

Card and standard payment processors: 3–7 business days to appear on your statement.
Cryptocurrency payments: refunded to the original sending wallet address where possible; processing time varies by network.
Gold Tier access is revoked once a refund is approved and processed.

Chargebacks

If you believe you were charged in error, please contact us first so we can resolve it directly — this is faster than a bank dispute.

Filing a chargeback without contacting us first will result in an immediate and permanent suspension of your account and all associated Gold Tier benefits, regardless of the chargeback's outcome.

Cancellations

You can cancel your Gold Tier subscription at any time from the dashboard. Cancelling stops future renewals, but does not itself trigger a refund — your current billing period remains active until it ends, per our Terms of Service.

Contact Us

Questions about a charge or a refund request? Reach out through:

Our official Discord support server
The dashboard's feedback system via /feedback-bot